We are supporting a client with PCT 10.2 on their Niagara Super (6 JACES) and we are trying to upload a program from a controller to review it.
The PCT program they have only has “BACnet Router” option for connecting, which is fine. But as soon as we press next after inputting the appropriate information for the JACE the device is behind, it says “Connection Failed” immediately.
I have used YABE from the super to ensure the device is reachable through the JACE. I have also read through the docs and made sure I am inputting the appropriate information on the setup screen for PCT.
As soon as the discovery window appears, the connection failed appears. It feels like its tooo fast at failing like its not even trying.
We have monitored traffic with wireshark and can see the program never makes an attempt out of the network.
We have also modified the PCT logging to “debug” and can view the software log to see its doing things, but apparently not the right things?
Has anyone had this issue before?
Device ID is 4 on network 10 of the JACE at this IP
I have attached this log as well as pictures.
Thank you!!!
PHP Code:
2022-10-10 13:02:55,101 INFO [AWT-EventQueue-0] (DefaultConnection.java:62) - ************************* State: Connecting
2022-10-10 13:02:55,104 DEBUG [AWT-EventQueue-0] (PreferencesProxy.java:75) - Got preference value of "" for ManualDiscoverState
2022-10-10 13:02:55,105 DEBUG [AWT-EventQueue-0] (DefaultMultiStepItem.java:260) - void nextTransitionChange() to 2 listeners
2022-10-10 13:02:55,106 DEBUG [AWT-EventQueue-0] (DefaultMultiStepItem.java:225) - void finishTransitionChange() to 2 listeners
2022-10-10 13:02:55,107 DEBUG [AWT-EventQueue-0] (DefaultMultiStepController.java:233) - void finishTransitionChange(Reply:false Sender:com.jci.cct.ui.component.wizard.load.DeviceSelectionPage[,0,0,0x0,invalid,layout=java.awt.BorderLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=9,maximumSize=,minimumSize=,preferredSize=])
2022-10-10 13:02:55,107 DEBUG [AWT-EventQueue-0] (DefaultMultiStepItem.java:260) - void nextTransitionChange() to 2 listeners
2022-10-10 13:02:55,108 DEBUG [AWT-EventQueue-0] (DefaultMultiStepItem.java:371) - void cancelTransitionChange() to 2 listeners
2022-10-10 13:02:55,109 DEBUG [AWT-EventQueue-0] (DefaultMultiStepController.java:290) - void cancelTransitionChange(Reply:false Sender:com.jci.cct.ui.component.wizard.load.DeviceSelectionPage[,0,0,0x0,invalid,layout=java.awt.BorderLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=9,maximumSize=,minimumSize=,preferredSize=])
2022-10-10 13:02:55,109 DEBUG [AWT-EventQueue-0] (DefaultMultiStepItem.java:334) - void previousTransitionChange() to 2 listeners
2022-10-10 13:02:55,110 DEBUG [AWT-EventQueue-0] (DefaultMultiStepController.java:273) - void previousTransitionChange(Reply:true Sender:com.jci.cct.ui.component.wizard.load.DeviceSelectionPage[,0,0,0x0,invalid,layout=java.awt.BorderLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=9,maximumSize=,minimumSize=,preferredSize=])
2022-10-10 13:02:55,110 DEBUG [AWT-EventQueue-0] (DefaultFrameWizardContainer.java:187) - moving based on StepEvent current:1 next:2
context:
Map:
currentPageId:-1
previousPageId:-1
properties:viewType=0, LoadType=0
2022-10-10 13:02:55,110 DEBUG [SwingWorker-pool-2-thread-2] (PreferencesProxy.java:75) - Got preference value of "2" for synch_connect_dialog_com_port_value
2022-10-10 13:02:55,111 DEBUG [SwingWorker-pool-2-thread-2] (PreferencesProxy.java:75) - Got preference value of "4" for synch_connect_dialog_baud_rate_value
2022-10-10 13:02:55,111 DEBUG [SwingWorker-pool-2-thread-2] (PreferencesProxy.java:75) - Got preference value of "NAE" for synch_connect_dialog_supervisorydevice
2022-10-10 13:02:55,112 DEBUG [SwingWorker-pool-2-thread-2] (PreferencesProxy.java:75) - Got preference value of "1" for synch_connect_dialog_trunknumber
2022-10-10 13:02:55,112 DEBUG [SwingWorker-pool-2-thread-2] (PreferencesProxy.java:75) - Got preference value of "1" for synch_connect_dialog_panid
2022-10-10 13:02:55,112 DEBUG [SwingWorker-pool-2-thread-2] (PreferencesProxy.java:75) - Got preference value of "0" for synch_connect_dialog_groupid
2022-10-10 13:02:55,112 DEBUG [SwingWorker-pool-2-thread-2] (PreferencesProxy.java:75) - Got preference value of "10.1.7.11" for synch_connect_dialog_bacnet_ip_value
2022-10-10 13:02:55,112 DEBUG [SwingWorker-pool-2-thread-2] (PreferencesProxy.java:75) - Got preference value of "47808" for synch_connect_dialog_bacnet_port_value
2022-10-10 13:02:55,112 DEBUG [SwingWorker-pool-2-thread-2] (PreferencesProxy.java:75) - Got preference value of "10" for synch_connect_dialog_bacnet_router_value
2022-10-10 13:02:55,113 DEBUG [SwingWorker-pool-2-thread-2] (PreferencesProxy.java:75) - Got preference value of "10.1.7.10" for synch_connect_dialog_bacnet_networkip_value
2022-10-10 13:02:55,113 INFO [SwingWorker-pool-2-thread-2] (ConnectAndMonitorTask.java:86) - Connecting...
2022-10-10 13:02:55,236 INFO [SwingWorker-pool-2-thread-2] (RequestService.java:122) - Entering RequestService.processRequest for service: Connect
2022-10-10 13:02:55,328 DEBUG [pool-3-thread-1] (RemoteRequest.java:223) - Thread: pool-3-thread-1 RemoteRequest.invoke: requestXML: <?xml version="1.0"?>
<Request Mode="0" SessionId="E5E7FCCF-2BA2-473F-B197-1C10F1CC3B17"><Function Id="70" Ref=""><command id="1"><parameters><parameter id="1" internalParm="false" ns1:nil="false" xmlns:ns1="http://www.w3.org/2001/XMLSchema-instance"><data><enum>3</enum></data></parameter><parameter id="2" internalParm="false" ns2:nil="false" xmlns:ns2="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>2</unsignedShort></data></parameter><parameter id="3" internalParm="false" ns3:nil="false" xmlns:ns3="http://www.w3.org/2001/XMLSchema-instance"><data><enum>4</enum></data></parameter><parameter id="4" internalParm="false" ns4:nil="false" xmlns:ns4="http://www.w3.org/2001/XMLSchema-instance"><data><string>NAE</string></data></parameter><parameter id="5" internalParm="false" ns5:nil="false" xmlns:ns5="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>1</unsignedShort></data></parameter><parameter id="6" internalParm="false" ns6:nil="false" xmlns:ns6="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>1</unsignedShort></data></parameter><parameter id="7" internalParm="false" ns7:nil="false" xmlns:ns7="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>0</unsignedShort></data></parameter><parameter id="8" internalParm="false" ns8:nil="false" xmlns:ns8="http://www.w3.org/2001/XMLSchema-instance"><data><array><unsignedByte>10</unsignedByte><unsignedByte>1</unsignedByte><unsignedByte>7</unsignedByte><unsignedByte>11</unsignedByte></array></data></parameter><parameter id="9" internalParm="false" ns9:nil="false" xmlns:ns9="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>47808</unsignedShort></data></parameter><parameter id="10" internalParm="false" ns10:nil="false" xmlns:ns10="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>10</unsignedShort></data></parameter><parameter id="11" internalParm="false" ns11:nil="false" xmlns:ns11="http://www.w3.org/2001/XMLSchema-instance"><data><array><unsignedByte>10</unsignedByte><unsignedByte>1</unsignedByte><unsignedByte>7</unsignedByte><unsignedByte>10</unsignedByte></array></data></parameter></parameters></command></Function></Request>
2022-10-10 13:02:55,329 DEBUG [pool-3-thread-1] (DataAccessBridge.java:94) - DataAccessBridge.ProcessRequest: xmlRequest: <?xml version="1.0"?>
<Request Mode="0" SessionId="E5E7FCCF-2BA2-473F-B197-1C10F1CC3B17"><Function Id="70" Ref=""><command id="1"><parameters><parameter id="1" internalParm="false" ns1:nil="false" xmlns:ns1="http://www.w3.org/2001/XMLSchema-instance"><data><enum>3</enum></data></parameter><parameter id="2" internalParm="false" ns2:nil="false" xmlns:ns2="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>2</unsignedShort></data></parameter><parameter id="3" internalParm="false" ns3:nil="false" xmlns:ns3="http://www.w3.org/2001/XMLSchema-instance"><data><enum>4</enum></data></parameter><parameter id="4" internalParm="false" ns4:nil="false" xmlns:ns4="http://www.w3.org/2001/XMLSchema-instance"><data><string>NAE</string></data></parameter><parameter id="5" internalParm="false" ns5:nil="false" xmlns:ns5="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>1</unsignedShort></data></parameter><parameter id="6" internalParm="false" ns6:nil="false" xmlns:ns6="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>1</unsignedShort></data></parameter><parameter id="7" internalParm="false" ns7:nil="false" xmlns:ns7="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>0</unsignedShort></data></parameter><parameter id="8" internalParm="false" ns8:nil="false" xmlns:ns8="http://www.w3.org/2001/XMLSchema-instance"><data><array><unsignedByte>10</unsignedByte><unsignedByte>1</unsignedByte><unsignedByte>7</unsignedByte><unsignedByte>11</unsignedByte></array></data></parameter><parameter id="9" internalParm="false" ns9:nil="false" xmlns:ns9="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>47808</unsignedShort></data></parameter><parameter id="10" internalParm="false" ns10:nil="false" xmlns:ns10="http://www.w3.org/2001/XMLSchema-instance"><data><unsignedShort>10</unsignedShort></data></parameter><parameter id="11" internalParm="false" ns11:nil="false" xmlns:ns11="http://www.w3.org/2001/XMLSchema-instance"><data><array><unsignedByte>10</unsignedByte><unsignedByte>1</unsignedByte><unsignedByte>7</unsignedByte><unsignedByte>10</unsignedByte></array></data></parameter></parameters></command></Function></Request>
2022-10-10 13:02:56,083 DEBUG [pool-3-thread-1] (RemoteRequest.java:230) - Thread: pool-3-thread-1 RemoteRequest.invoke: responseXML: <Response><command id="167"><parameters><parameter><data><list><listElement><enum>0</enum></listElement><listElement><enum>14</enum></listElement></list></data></parameter></parameters></command></Response>
2022-10-10 13:02:56,083 DEBUG [pool-3-thread-1] (RemoteRequest.java:349) - EXTRA LOGGING1: 3c 52 65 73 70 6f 6e 73 65 3e 3c 63 6f 6d 6d 61 6e 64 20 69
2022-10-10 13:02:56,083 DEBUG [pool-3-thread-1] (RemoteRequest.java:350) - EXTRA LOGGING2: <Response><command id="167"><parameters><parameter><data><list><listElement><enum>0</enum></listElement><listElement><enum>14</enum></listElement></list></data></parameter></parameters></command></Response>
2022-10-10 13:02:56,135 INFO [SwingWorker-pool-2-thread-2] (RequestService.java:144) - returning Connect
2022-10-10 13:02:56,135 INFO [SwingWorker-pool-2-thread-2] (ConnectAndMonitorTask.java:114) - Connecting
2022-10-10 13:02:56,172 INFO [AWT-EventQueue-0] (DefaultConnection.java:62) - ************************* State: Disconnected